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Below is some information that should give you a better understanding of our booking policies.

 

Camp Hogwarts

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We are aware that plans can change and situations may arise that can stop you attending the camp that you intended to. For this reason we are more than happy to offer a full refund on a booked day at Camp Hogwarts, providing you give no less than two weeks notice to us. If you cancel after the two week mark we regret we will not issue a refund but are more than happy to offer credit for a future camp.

Should we have to cancel a Camp Hogwarts for any reason you will be entitled to a full refund.

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Parties

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Should you book a party with us we require a deposit to secure the date you want. This deposit is non-refundable but in the event of the date having to be changed we are more than happy to carry the deposit over and find a suitable alternative date.

Once the final balance is paid off for the party any cancellations on your part will be non-refundable, but again we are more than happy to change the date if possible.

If for any reason we have to cancel you will receive a full refund.

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Quidditch Workshops/Tour Group Sessions

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When you book a workshop or tour group session with us a deposit is required to secure the date you want. This deposit is non-refundable but in the event of the date having to be changed we are more than happy to carry the deposit over and find a suitable alternative date.

Once the final balance is paid off for the workshop/tour group any cancellations on your part will be non-refundable, but again we are more than happy to change the date if possible.

If for any reason we have to cancel you will receive a full refund.